Damage Relief Program (Supplemental Terms)

This Appendix forms part of the CallMeDD Inc. Terms of Service and Release of Liability Waiver

Company: CallMeDD Inc.
Program Name: CallMe DD | Designated Drivers – Damage Relief Program

A1. Incorporation and Priority

This Appendix A (“Damage Relief Program Appendix”) is incorporated into and forms part of the CallMeDD Inc. Terms of Service and Release of Liability Waiver (the “Service Agreement”).

In the event of any inconsistency, conflict, or ambiguity between this Appendix and the Service Agreement, the Service Agreement shall govern and prevail.

All provisions relating to assumption of risk, release of liability, indemnification, insurance obligations, and limitation of liability remain fully applicable and enforceable.

A2. Legal Nature of the Program

The Damage Relief Program (the “Program”) is a voluntary, discretionary, ex gratia customer accommodation.

The Program:

  • Is not insurance

  • Does not constitute indemnification

  • Does not create a duty of care or legal obligation

  • Does not modify, waive, or limit any release or protection contained in the Service Agreement

Participation in the Program shall not be construed as an admission of fault, negligence, or liability by CallMeDD Inc. or its drivers.

A3. Availability

The Program is:

  • Included with an active Annual VIP Membership, or

  • Offered as an optional $5.99 CAD add-on per service, selectable prior to service.

Declining the Program does not affect access to standard services.

A4. Limited Damage Relief Parameters

At its sole and absolute discretion, CallMeDD Inc. may provide limited damage relief for eligible physical damage that:

  • Occurs strictly during an active CallMeDD service;

  • Is directly and solely caused by the authorized operation of the Client’s vehicle by a CallMeDD driver; and

  • Is substantiated to the satisfaction of CallMeDD Inc.

The maximum aggregate amount payable is $2,500 CAD per incident, inclusive of all costs.

A5. Pre-Existing Damage

The Program does not apply to pre-existing damage, deterioration, cosmetic defects, or mechanical failure.

Any documentation or acknowledgment of prior damage is for record-keeping and exclusion purposes only and shall not constitute acceptance of liability.

A6. Exclusions

The Program does not apply to:

  • Damage caused by third parties, road conditions, weather, animals, vandalism, or acts of God;

  • Damage arising from unsafe, illegal, or misleading Client instructions;

  • Personal property inside the vehicle;

  • Loss of use, diminished value, loss of income, or consequential damages;

  • Bodily injury, illness, or death (governed exclusively by the Service Agreement).

A7. Insurance Priority

The Client’s automobile insurance remains primary at all times.
The Program does not replace or supplement insurance and does not cover deductibles or insurer disputes.

A8. Reporting and Cooperation

The Client must:

  1. Report alleged damage immediately or within 24 hours of service completion;

  2. Provide photographs and written repair estimates from licensed facilities;

  3. Cooperate fully with any investigation.

Failure to comply results in automatic ineligibility.

A9. One-Time Settlement and Release

Any payment under the Program:

  • Is one-time, final, and non-recurring;

  • Requires acceptance as full and final settlement;

  • Constitutes a complete release of all claims relating to the incident.

A10. Reservation of Rights

CallMeDD Inc. reserves the unrestricted right to approve, deny, modify, or terminate the Program at any time without notice.