CallMe DD | Designated Drivers

Damage Relief Program – Supplemental Terms & Conditions

Operated by CallMeDD Inc.

Effective Date: January 1, 2025

These Damage Relief Program Terms & Conditions (“Program Terms”) are supplemental to and form part of the CallMeDD Inc. Terms of Service and Release of Liability Waiver (the “Service Agreement”).

In the event of any conflict or inconsistency, the Service Agreement shall govern and prevail.

1. Program Character and Legal Nature

The Damage Relief Program (the “Program”) is a voluntary, discretionary, ex gratia damage relief option offered as a customer accommodation only.

The Program:

• Is not insurance

• Does not constitute indemnification

• Does not create any legal duty, standard of care, or assumption of liability

• Does not modify or limit the Release of Liability or Indemnification provisions of the Service Agreement

Participation in the Program is not evidence of negligence, fault, or responsibility by CallMeDD Inc. or its drivers.

2. Availability and Acceptance

The Program is:

• Included with an active Annual VIP Membership, or

• Offered as an optional $5.99 CAD add-on per service, which the Client may accept or decline prior to service.

Failure to accept the Program does not affect the availability of standard services.

3. Limited Damage Relief Parameters

Subject to these Program Terms and the Service Agreement, CallMeDD Inc. may, at its sole and absolute discretion, provide damage relief for eligible physical damage that:

• Occurs strictly during an active CallMeDD service;

• Is directly and solely caused by the authorized operation of the Client’s vehicle by a CallMeDD driver; and

• Is substantiated to the satisfaction of CallMeDD Inc.

The maximum aggregate amount payable is $2,500 CAD per incident, inclusive of all estimates, taxes, and related costs.

4. Pre-Existing and Prior Damage

• The Program does not cover pre-existing damage, deterioration, wear and tear, cosmetic defects, or mechanical failure.

• Any documentation, notation, or acknowledgment of prior damage is for exclusionary and record-keeping purposes only and shall not constitute acceptance of liability.

5. Express Exclusions

The Program does not apply to:

• Damage caused by third parties, road hazards, weather conditions, animals, vandalism, or acts of God;

• Damage arising from unsafe, illegal, misleading, or impractical instructions provided by the Client;

• Personal property inside the vehicle;

• Loss of use, diminished value, loss of income, or indirect or consequential damages;

• Any bodily injury, illness, or death (governed exclusively by the Service Agreement).

6. Insurance Priority

The Client acknowledges that:

• The Client’s automobile insurance remains primary at all times;

• The Program does not replace, supplement, or interfere with insurance obligations;

• CallMeDD Inc. bears no responsibility for deductibles, denied claims, premium increases, or insurer disputes.

7. Mandatory Reporting and Cooperation

Eligibility requires that the Client:

1. Report alleged damage immediately or within 24 hours of service completion;

2. Provide photographs, documentation, and written repair estimates from licensed facilities;

3. Cooperate fully with any assessment or investigation.

Failure to comply results in automatic ineligibility.

8. One-Time Settlement and Full Release

Any payment issued under the Program:

• Is a one-time, final, and non-recurring accommodation;

• Requires execution or acceptance of a full and final release;

• Fully resolves the matter without precedent.

Acceptance of payment constitutes a complete and irrevocable release of CallMeDD Inc., without limiting broader releases already in effect.

9. Reservation of Rights

CallMeDD Inc. reserves the unrestricted right to:

• Approve, deny, reduce, or revoke Program benefits;

• Determine eligibility, causation, valuation, and settlement terms;

• Modify, suspend, or terminate the Program at any time without notice.

10. Governing Law

These Program Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

11. Acknowledgment

By accepting the Damage Relief Program, the Client confirms understanding that:

• The Program is not insurance

• Participation is voluntary

• All liability protections under the Service Agreement remain fully enforceable